Must be able to gather essential information from callers and dispatch the appropriate first responders to the scene, must be able to take control of situations that may be chaotic, heart-wrenching, stressful, confusing, and frenzied.
Must be organized, and adept at multi-tasking, MULTI-TASKING- this refers to the ability to manage multiple responsibilities at once by focusing on one task or two, maybe three, while keeping track of responders/deputies/officers, etc... in the workplace, this involves switching back and forth between tasks and effectively performing different tasks rapidly one right after the other.
Must be level-headed, and trustworthy, you will be working within emergency response services, often placing you in the middle of life or death situations, so requirements and training for these positions are often stringent, rigorous, and unwavering. You will be working with your community you must maintains the highest level of confidentiality.
911 call-takers/ dispatchers must respond to emergency and non-emergency calls for assistance and information. They must provide dispatch and communication support services for deputies, police, fire, emergency, and related services 24/7, 365 days a year.
Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired
Translate information to the appropriate codes
Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
Perform emergency medical dispatch and crisis intervention services
Ask vital questions and provide pre-arrival instructions for emergency medical calls
Monitor and operate a radio console and computer equipment
Receive and respond to a variety of emergency and non-emergency services and complaints
Ask questions to interpret, analyze and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
Dispatch and coordinate the responses of public safety agencies